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Adobe Stock Support Specialist, Customer Experience

New York, NY, USA

Job Type

6 months

Duties Include: 

Frontline Customer Service to Adobe Stock Enterprise Clients in support of Strategic Business Managers 

Triage inbound queries to provide a solution or redirect to the appropriate organization 

Manage customer satisfaction exit tickets 

Customer-related tasks as assigned by the Business Managers 


Experience and Success: 

Experience and understanding of Stock/Asset licensing and market dynamics 

Proven experience and success in Customer Support 

Experience in delivery of technical / software / product training via screenshare and 

Ability to work remotely from home and in person in NYC 


Knowledge of Adobe Creative Cloud solutions and related systems 

Experience in Visual Creativity (Design, Photography, Art Buying, Art Licensing or similar) 





Excellent time management 

Excellent reporting and stakeholder management 


Degree level or equivalent 

Graphic design, photography or videography background 



Meg Moss, 


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