Duties Include: 

Frontline Customer Service to Adobe Stock Enterprise Clients in support of Strategic Business Managers 

Triage inbound queries to provide a solution or redirect to the appropriate organization 

Manage customer satisfaction exit tickets 

Customer-related tasks as assigned by the Business Managers 

 

Experience and Success: 

Experience and understanding of Stock/Asset licensing and market dynamics 

Proven experience and success in Customer Support 

Experience in delivery of technical / software / product training via screenshare and 

Ability to work remotely from home and in person in NYC 

Preferable: 

Knowledge of Adobe Creative Cloud solutions and related systems 

Experience in Visual Creativity (Design, Photography, Art Buying, Art Licensing or similar) 

 

Skills: 

Customer-centric 

Solutions-oriented 

Excellent time management 

Excellent reporting and stakeholder management 

Education: 

Degree level or equivalent 

Graphic design, photography or videography background 

 

Contact: 

Meg Moss, memoss@adobe.com